FAQ's

After some more information? Have a look below to see if we can answer any of your questions. If they are not listed then head over to our contact page to send us a message. We will be more than happy to answer any questions you have regarding our Auckland Accommodation.

No. 9 Hotel Newmarket was previously branded as Haka Hotel Newmarket.

ENQUIRIES, BOOKINGS & PAYMENT

HOW DO I CHECK AVAILABILITY OR MAKE AN ENQUIRY

To check availability, please click “Book Now”, select your check-in and check-out dates and a list of available rooms will appear. We are always here to help, so please contact us via e-mail or call if you have any questions whatsoever on 09 281 3612.

HOW DO I BOOK?

The easiest way to book is via this website which has all our room availability updated automatically. At the top right of this page is “Book Now”. Simply click, select your check-in and check-out dates and a list of available rooms will appear. We are always here to help, so please contact us via email or call if you have any questions whatsoever on 09 281 3612.

DO YOU OFFER EXTENDED STAYS FOR CORPORATE CLIENTS AND RELOCATIONS?

Yes, we do. Please enquire directly about our special rates on 09 281 3612 or contact us

HOW CAN I PAY?

We accept payment via debit card or credit card. Visa and Mastercard incur a 2.5% surcharge.

DO YOU ACCEPT AMEX?

No, sorry we do not currently accept American Express Card.

WHEN IS PAYMENT DUE?

Full payment is due at check-in and a pre-authorisation of $50 for the security deposit is held on your nominated credit card.

WHAT IS THE CANCELLATION POLICY?

If you need to cancel your booking, please provide at least 24 hours notice to avoid cancellation charges.

A cancellation with less than 24 hours notice will result in one night accommodation being charged.

WHAT IF I NEED TO AMEND OR EXTEND MY STAY?

If you need to shorten your stay, please provide at least 24 hours notice prior to your revised departure date, to avoid paying for any unused nights.

If you need to extend your stay, please provide as much notice as possible as all extensions are subject to availability.

ROOM & BUILDING INFORMATION

DO YOU HAVE ACCESSIBLE ROOMS AND DO YOU ALLOW ASSISTANCE DOGS?

Yes, we have wheelchair accessible rooms available, please contact our reception team directly to let us know your individual requirements and to enquire about availability. We do allow guide dogs when required for assistance.

CAN I SMOKE IN MY ROOM?

No. All our rooms are strictly non-smoking.

CAN I BRING MY PET?

No. We don’t accept pets. 

Assistance dogs, such as guide dogs, hearing dogs, and dogs for those who are disabled, are permitted. Otherwise we uphold a strict no pets policy.

DO YOU PROVIDE IN-ROOM SAFES FOR VALUABLES?

We don’t provide in-room safes, however we have secure storage facility and a commercial safe at reception that guests are welcome to use to store valuables during their stay.

HOW OFTEN IS MY ROOM CLEANED?

We offer a daily complimentary room-refresh clean during housekeeping hours. A full service clean can be arranged at any time during your stay for an additional fee. For stays over 7 nights in duration we offer a weekly full service clean free of charge.

CAN I PAY FOR ADDITIONAL CLEANING?

Yes. Additional cleaning services can be arranged at a cost and are subject to the availability of our housekeeping team. There are a variety of services available and can be arranged with our reception team

HOW MANY PEOPLE CAN STAY IN MY ROOM?

Our Queen Studio as well as our Queen, Super King and Twin private rooms sleep 2 people maximum.

Each Dormitory bed sleeps 1 person max, dorm rooms can be booked fully for up to 4 guests.

DO YOU PROVIDE EXTRA BEDS FOR GUESTS?

No. Extra beds cannot be added to any of our room types due to the maximum guest occupancy of the building.

CAN I HOLD A ROOM PRIOR TO BOOKING?

We may be able to hold a room for you while you make a decision and finalise payment. A maximum hold period of 24 hours applies.

CAN I VIEW A ROOM?

Yes. Viewings are subject to availability and can be organised with the reception team.

CHECK IN & CHECK OUT

HOW DO I CHECK IN?

Please check in and collect keys from our reception on arrival. Our reception staff will ask you to provide photo identification, and this will be scanned and kept on file for the duration of your stay.

WHAT TIME CAN I CHECK IN?

Check in time is from 2pm.

WHAT TIME IS CHECKOUT?

Check out time is by 10am.

CAN I CHECK IN EARLY OR CHECK OUT LATE?

Early check in and late check out are subject to availability – please speak to reception for details.

If you need to guarantee an early check in or late check out you will need to book and pay for either the preceding or following night.

Reception can hold luggage if you arrive early or if you want to leave later in the day, after you have checked out.

TRANSPORT

IS CAR PARKING AVAILABLE?

Yes we offer on-site car parking for $15 per day. However this parking is limited and allocated on a first-come-first-serve basis. Please contact Reception here to add parking to your booking. For alternative options please see your parking options here.

WHAT PUBLIC TRANSPORT IS NEARBY?

No. 9 Hotel Newmarket is less than 5 minutes walk to the train station and on well-serviced public bus links. Please visit Auckland Transport’s comprehensive site to access full details.

WHO CAN I CONTACT IN AN EMERGENCY?

Please call our reception on +64 (0)9 281 3612.

For Police, Ambulance or Fire, please dial 111.

CONTACT US

Phone: +64 (0)9 281 3612
No. 9 Hotel Newmarket
9 Manukau Road
Epsom
Auckland 1023